Shipping policy
At SereniComfort, we are committed to delivering your orders promptly and ensuring a smooth shopping experience. Please review our shipping policy below.
Processing Times
- Orders are processed within 1–3 business days.
- You will receive a confirmation email with tracking details once your order has been shipped.
Shipping Options and Delivery Times
We offer the following shipping options:
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Standard Shipping:
- Delivery Time: 2–3 business days, depending on your location and product availability.
- Cost: Displayed when ordering and at checkout.
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Express Shipping:
- Delivery Time: 1–2 business days (availability may vary).
International Shipping- We ship to select international destinations.
- Delivery times and rates will vary depending on the destination and the item purchased.
- Customs and Import Fees: International orders may be subject to customs duties or taxes, which are the responsibility of the customer.
Order Tracking
- All orders include tracking information.
- Tracking details will be provided via email once your order has shipped.
- Please note that tracking updates may take 1–5 business days to reflect depending on the courier.
Shipping Delays
- While we strive to deliver your order within the estimated time frame, delays may occur due to unforeseen circumstances such as courier delays.
- If your order is delayed, our support team is here to assist you at hello@serenicomfort.com
Multiple Shipments
- To ensure timely delivery, your order may arrive in multiple shipments. You will receive separate tracking numbers for each shipment, if applicable.
Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us within 24 hours of delivery at hello@serenicomfort.com
- We will work to resolve the issue promptly, including arranging a replacement or refund if necessary.
Additional Notes
- We do not ship to P.O. Boxes addresses.
- For any questions or concerns, feel free to reach out to us at hello@serenicomfort.com.
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